Terms and Conditions

Shipping and Delivery

Delivery Scope

We ship throughout Spain and to countries in the European Economic Community with no shipping costs. For countries outside the European Economic Community, shipping may incur additional costs such as tariffs, customs duties, and taxes in the receiving country. If you would like more information on this matter, please contact us at info@thebrightclub.es.

Delivery Times

• In-stock products with no variations: Will be shipped within 2-5 business days.
• In-stock products with custom engraving: Will be shipped within 5-7 business days.
• Out-of-stock products: Will be manufactured from scratch, and the estimated delivery time will be 20-25 calendar days.
• Customized products: Delivery times may vary and will be specified during the purchase process.

• Delivery times for July and August
  Orders placed between July 1 and August 31 will be delivered starting in September due to our workshop's holiday period.

Shipping Costs

Shipping is free within Spain and European Economic Community countries. For shipments outside this area, additional costs associated with tariffs, customs duties, or taxes may apply. The customer will be responsible for paying these costs.

Order Tracking

Once your order has been shipped, you will receive an email with the tracking number and instructions to track your shipment.

Returns

Return Period

We accept returns of non-customized products within 15 days of receiving the order.

Return Conditions

• The product must be in perfect condition, with no signs of use, and must be returned exactly in the same packaging in which it was received.
• If a defective or incorrect product is received, we will arrange for an exchange or refund at no additional cost.

Right of Withdrawal

In accordance with current EU regulations, you may return any non-customized product within 14 days of receipt without needing to provide a reason.

Return Process

• Email us at info@thebrightclub.es, indicating the order number in the subject line to initiate the return process.
• Our team will provide you with all necessary instructions, including details on shipping costs based on your geographical area. These costs will be deducted from the refund amount.
• The product will be collected by a courier company designated by The Bright Club to ensure the security of the shipment.

Refund

• Once the product is received and verified, we will issue a refund using the same payment method used for the purchase.
• The refund will be processed within a maximum of 14 days from the receipt of the returned product.
• Return shipping costs will be deducted from the total amount, and their value will depend on the geographical shipping area.

Payment Methods

We offer a variety of secure payment methods tailored to your needs:

• Cards: We accept Visa and MasterCard credit and debit cards.
• Bizum: Fast and simple payment using your phone number and Bizum key.
• Digital Wallets: Facilitate your purchases by securely grouping cards.
• Bank Transfers: Make a direct transfer to our account.

Payment Refunds

Refunds will be processed using the same payment method used for the purchase, although times may vary according to bank or service provider policies.

All payments are protected by the 3D Secure security protocol.

Customer Service

If you have any questions or need assistance, our team is available to help you via:

• Phone or WhatsApp: +34 682 33 33 06
• Email: info@thebrightclub.es
• Service Hours: Monday to Friday, from 10:00 to 19:30.

Product Guarantee

Our products come with a lifetime manufacturing guarantee. More information.